Frequently Asked Questions

Having doubts or questions in mind?
Please take a look at some of the most frequently asked questions listed below from most of the corporate customers. Feel free to send us an email for more clarifications at  sales@epromo.my.

Q1. Do you provide delivery to other states in Malaysia namely Kedah, Perak, Melaka, Negeri Sembilan, Selangor, Johor and etc ?
Answer : Yes, we do. We have dedicated shipping agents and transportation companies who have been collaborating with us for years to handle all kinds of shipments within Peninsular Malaysia and even up to East Malaysia (Sabah & Sarawak).

Q2 . What are the courier service companies or shipping agents that we are partnering with for sending the goods to your door step?
Answer : We only select a several reliable & trusted companies to handle the delivery of our products to customers especially during ad-hoc conditions and highly critical situation. All our courier service agents are evaluated and accessed before we utilise their services. Below is a list of the shipping companies that are currently supporting our daily operation for domestic and offshore shipments:

Domestic Shipments:
a) Skynet
b) GD Express
c) City-Link Express
d) AB Express

Overseas Shipments:
a) Federal Express
b) DHL
c) UPS
d) SF Express

Q3. What is the quickest order process time frame?
Answer : Depending on the product chosen and the complexity of your design. Our production floor are equipped with all necessary machineries to fulfil rush and urgent orders with customized printing specifications. The production timeline is categorised into 2 groups as follows:

a) Ready Made Products – Available for collection within 24 hours or on the next day.
b) Custom Made Products – Ranging from 3 working days to 45 working days depending on the product, quantity, packaging method as well as printing requirements.

Q4. Are the product(s) available for vieweing before placing the order(s)?
Answer : Yes, we do strongly encourage our customers to view and try out the products at our showroom before placing the order with us. This is one of the key important processes that to ensure the price you pay is what you get ultimately. There are over thousands of products in gifts industry and the value of each product reflects significantly on the cosmetic appearance, quality and functionality. Our indoor sales consultants are ready to serve you with friendly advices and suggestions to make sure that you make the right choice according to your budget and dateline.

Q5. How can I view the sample if I am based in other states of Malaysia? ( out of Penang region ) Do you have sales personnel in Kuala Lumpur , Melaka or Johor?
Answer : We will post the sample(s) to your door step without charge for REGISTERED corporate accounts. Our dedicated sales personnels will assist you to select and determine the most suitable product(s) and at the cost within your budget before arranging the sample(s) to you. Due to the increase of customer base accumulated over the years, if it is technically necessary, we will arrange a geographical or physical visit on project basis when it requires special attention and tedious technical explanation.

Q6. Can I place an order with a quantity lesser than the MOQ indicated in your website?
Answer : Yes, you can, as long as we have stocks available or the material is locally available so that we can reproduce internally to meet your quantity requirement. Please drop us an email at  sales@epromo.my or go to ” Custom Order” feature from our main menu to send us the product information.